Helping Sign In Workspace customers with technical tasks related to their software solutions in a timely, professional, and pleasant manner is ALL we do.
- 1st level support to selected end-users, typically we train 1-3 superusers per organization
- Support administrators in questions related to configuration and usage of the solutions
- Troubleshoot and fix issues relating to the Sign In Workspace product suite
- Install Sign In Workspace solutions on premise and create new cloud tenants
- Assist when establishing integration between Sign In Workspace and your Exchange and/or Active Directory
- Help planning and executing upgrades
- Provide customer feedback to Sign In Workspace developers in R&D
- Test and evaluate new technology while documenting procedures
At Sign In Workspace we mainly deal with our own software, but some hardware configuration may be needed from time to time e.g. firmware upgrade or kiosk browser installation.
If we can’t help you with the hardware issue, we will find someone else who can.