Sign In Workspace Customer Success

Helping Sign In Workspace customers with technical tasks related to their software solutions in a timely, professional, and pleasant manner is ALL we do.

This includes:

1st level support to selected end-users, typically we train 1-3 superusers per organization
Support administrators in questions related to configuration and usage of the solutions
Troubleshoot and fix issues relating to the Sign In Workspace product suite
Install Sign In Workspace solutions on premise and create new cloud tenants
Assist when establishing integration between Sign In Workspace and your Exchange and/or Active Directory
Help planning and executing upgrades
Provide customer feedback to Sign In Workspace developers in R&D
Test and evaluate new technology while documenting procedures

At Sign In Workspace we mainly deal with our own software, but some hardware configuration may be needed from time to time e.g. firmware upgrade or kiosk browser installation.

If we can’t help you with the hardware issue, we will find someone else who can.

Who are we

In customer support we have an energetic environment where laughter, care, and respect for one another is a great part of everyday work life. You will experience an informal tone, skilled and curious team members.

We are a mix of dedicated pokemon hunters, paddle tennis entusiasts, comic book collecting, Netflix-binging, football fanatic, dancing hybrid employees working either from home, the office in Copenhagen or somewhere else.

What our customers say about us

Huttig

"They kept working until everything was fixed. Rasmus is a great asset."

Advokatsamfundet

"Very quick response and very clear in instructions."

Coor

"Fast support as always! Good knowledge as well."

Arla

"Great, professional support!"

FAQ

I am an employee using a Sign In Workspace solution at my workplace, and I have a question to the Planner solution. Who should I contact?

You should contact your Sign In Workspace admin at your workplace. In Planner you have the option to click "Need help" in the upper right corner. Here you'll find the contact details of your workplace's Sign In Workspace admin.

I am an Sign In Workspace admin at my company, and I have a question to the Sign In Workspace solution. Who should I contact?

You should contact Sign In Workspace help desk. Contact information is mentioned above.

Where do I find Sign In Workspace user and admin guides?

You can find all Sign In Workspace user and admin guides on our Sign In Workspace help desk site

How do I access my data?

Customer Success

We are here to help you