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How Carnegie Bank reduced their manual workload related to meetings and room bookings

Case study

Who is Carnegie Bank?

Industry: Banking

Carnegie Bank is among the best corporate finance advisors in Denmark.

Employees: 1000

Carnegie employs around 1000 people.

Challenge: Complicated booking

Carnegie Bank had issues with a complicated room and resource booking process.

Products: Planner

Planner helps Carnegie Bank stay on top of their room and resource booking.

The challenge

Carnegie Bank has its offices in Christianshavn, in the center of Copenhagen, in beautiful, historical and exceptionally well maintained buildings.

But a lack of overview over meeting facilities and a complicated process when it came to meeting planning took away from the otherwise magnificent office experience.

And that’s what led Carnegie Bank to Sign In Workspace.

Their motivation to find a solution to their meeting related challenges was further strengthened after an unsuccessful attempt at implementing a similar product.

The solution

To avoid another failed systems purchase for Carnegie Bank, Planner was installed for a trial period during which they could get a hands on feel for the solution. And luckily their initial impression of the system held up.

After implementing Planner all users have a full overview of all resources and all resources can be booked in one place - no need to plan and execute in different systems.

Employees can book meeting resources themselves, directly through their Microsoft Outlook calendars, instead of having to send emails back and forth.

This has removed a heavy workload from the reception, which used to be the point from where meetings and resources were booked.
When a meeting room is booked, Planner automatically notifies the kitchen of the desired catering.

Additionally the reception can print an overview of all rooms and planned meetings, while the accounts department can do the same when they need to send invoices to individual departments for the catering of their meetings.

All of this ensures that meetings with clients exudes professionalism and quality. Christina Müller, an expert user of the bank’s Planner, ensures this happens: ”We use the solution to obtain an overview of all our meeting rooms, to plan the many and daily meetings, to reserve meeting rooms with the desired technical equipment, to arrange the placing of tables and chairs and to organize catering, whether it be just tea, coffee and water or a lunch arrangement.”

Do you face the same challenges as Carnegie Bank?